Zero Healthcare Warranty Policy

Zero Healthcare Warranty Policy

Product Warranty Summary

Product Category Warranty Term Warranty Coverage
MASSAGE CHAIRS
Massage chairs below RM5,000 1 Year (Selected Models)
2 Years (Standard)
Motor, main control board, rollers, airbags/pump, remote control, drive gears
Massage chairs above RM5,000 2 Years Motor, main control board, rollers, airbags/pump, remote control
+ 5 Years Seat leather (one-time replacement)
*Please note: the massage chair's external leather is not included in the warranty. *Seat leather warranty coverage does not include the pillow.
TREADMILLS
Treadmills below RM1,000 1 Year Treadmill belt, control screen, motor housing, elevation system, main control board, safety fuse
Treadmills below RM2,000 2 Years Motor, main control board, rollers, airbags/pump, remote control, drive gears
Treadmills above RM2,000 2 Years Control screen, motor housing, elevation system, main control board, safety fuse
+ 10 Years Frame structure
Lifetime warranty on treadmill belt and running board (subject to terms)
*This warranty excludes purchases from Tiktok, Shopee, Lazada, Wow Shop, and Astro Goshop. Please refer to the respective platform for details.
BIKES
X Spin Bike / X Fit Bike / X Fit Bike ADV 1 Year Brake pads, bearings, screen panel, pedals, saddle, screws, and nuts
X 70 Bike 6 Months Brake pads, bearings, screen panel, pedals, saddle, screws, and nuts
*This warranty excludes purchases from Tiktok, Shopee, Lazada, Wow Shop, and Astro Goshop. Please refer to the respective platform for details.

1. Warranty Terms and Special Conditions

  • Defective products may be repaired or replaced with new or refurbished parts. Replacement does not extend the original warranty period.
  • Warranty does not cover damage from misuse, accidents, general wear and tear, incorrect voltage, natural disasters, or unauthorized repairs.
  • Demo unit parts are not eligible for replacement with new components.
  • Warranty Certificate or original Invoice must be presented with full customer details.
  • If documentation is missing or warranty has expired, a service charge applies (excluding parts or accessories).
  • Only broken or faulty parts are covered under warranty. Functional parts cannot be exchanged.
  • The warranty period begins from the date stated o the invoice.
  • On-site servicing is only available for massage chairs, massage sofas, treadmills, gym sets, V Trac, and exercise bikes.

2. Product Eligibility

  • Only valid for products purchased through authorized Zero Healthcare official stores and dealers.
  • Applies to products for domestic and personal use within Malaysia and Singapore.
  • Warranty must include the manufacturer’s original and valid coverage.

3. Exclusions

  • Cosmetic components, external accessories, parts expected to wear with time, and external wiring are not covered.
  • Any issue arising from unauthorized modifications or failure to follow instructions is not covered.
  • Damage caused by fire, accident, water, lightning, pests, corrosion, battery leakage, or power issues is excluded.
  • Consequential damages and transportation costs are not covered.

4. Repairs

Within Warranty Period:

  • Contact Zero Healthcare or an authorized repair center directly with your warranty document.

After Warranty Period:

  • Call our Careline numbers in different regions during working hours to obtain service authorization.
  • All repairs must be conducted by an authorized center. Charges will apply.

5. Warranty Extension Program

  • Available from 1 July 2025 for new massage chair and treadmill purchases.
  • RM500 for massage chairs, RM300 for treadmills, (1-year extension).
  • Coverage mirrors the original warranty.
  • Must be purchased together with the original product by a new customer.

6. Repair Timeline

  • Standard repairs are completed within 14 working days.
  • For out-of-stock parts, repairs may take up to 90 working days or more.

7. Singapore Delivery Policy

  • RM150 transport fee applies to orders below RM2,000.
  • Delivery to Singapore takes approximately 10 working days.
  • Gym sets are not eligible for delivery to Singapore.
  • Once an order is confirmed and deposit is paid, cancellations are not permitted. Deposits are non-refundable.
  • Customer must provide full name as per passport for delivery arrangements.

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