Personal Data Protection Policy

Your Privacy Matters

At Zero Healthcare Sdn. Bhd. (“Zero Healthcare”, “we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy. This Personal Data Protection Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, purchase our products, use our services, or interact with us through any online or offline channels.

By accessing our website, purchasing our products, registering an account, or using our services, you consent to the collection, use, and processing of your personal data in accordance with this Policy.

Information We Collect

We may collect and process the following categories of personal data:

Personal Information

• Full name

• Identity card or passport number (where applicable)

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Date of birth

• Gender

Transaction Information

• Purchase history

• Order details

• Delivery records

• Warranty registrations

• Customer service interactions

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking technologies

Social Media Information

When you interact with our official social media channels, we may collect information that you voluntarily provide through platforms such as Facebook, Instagram, YouTube, TikTok, and other social networking services.

How We Use Your Personal Data

We process your personal data for legitimate business purposes, including:

Account Management

• Creating and managing customer accounts

• Verifying customer identity

• Maintaining membership records

Order Processing

• Processing purchases and payments

• Arranging deliveries and installations

• Providing order updates and confirmations

• Managing returns, refunds, and warranty claims

Customer Support

• Responding to enquiries and feedback

• Providing after-sales support

• Scheduling repair and maintenance services

Marketing & Promotions

• Sending promotional offers and updates

• Providing personalized product recommendations

• Conducting customer engagement activities

• Informing customers about new products and services

Website Improvement

• Monitoring website performance

• Understanding customer preferences

• Enhancing user experience

• Conducting analytics and research

Legal & Compliance Purposes

• Meeting regulatory requirements

• Preventing fraud and unauthorized transactions

• Protecting our legal rights and business interests

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Recognize returning visitors

• Remember user preferences

• Improve website functionality

• Analyze website traffic and performance

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

Sharing and Disclosure of Information

We may disclose your personal data to:

• Authorized employees and representatives

• Delivery and logistics providers

• Payment gateway providers

• Service and repair partners

• IT and website service providers

• Marketing and advertising partners

• Regulatory authorities and government agencies where required by law

Where necessary, your information may be transferred to service providers located within or outside Malaysia, provided appropriate safeguards are implemented.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal data against:

• Unauthorized access

• Misuse

• Alteration

• Disclosure

• Loss or destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes described in this Policy

• Comply with legal and regulatory requirements

• Resolve disputes

• Enforce our contractual agreements

When personal data is no longer required, it will be securely deleted, anonymized, or destroyed.

Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Withdraw consent for certain processing activities

• Request deletion of your personal data where legally permissible

• Restrict or object to certain uses of your information

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Policy Updates

Zero Healthcare reserves the right to amend, modify, or update this Personal Data Protection Policy at any time without prior notice. Any updates will be published on our website and will become effective immediately upon posting.

Your continued use of our website, products, or services following any updates constitutes acceptance of the revised Policy.

Contact Us

If you have any questions regarding this Personal Data Protection Policy or wish to exercise your privacy rights, please contact us:

Zero Healthcare Sdn. Bhd.

Customer Careline: 1300-800-600

Johor: 018-770 9822

Kuala Lumpur: 012-264 8766

Sabah & Sarawak: 018-973 5363

Email: customercare@zerohealthcare.com

Website: www.zerohealthcare.com