Policy Page

Your Rights, Our Responsibility

This Policy Page outlines the terms, conditions, and privacy practices that govern your use of our services. It explains how we collect, use, store, and protect your information, as well as the responsibilities and rights of all users.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE (“TERMS OF USE”)
CAREFULLY BEFORE USING THIS WEBSITE.
All users of this website agree that access to and use of this website is subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this website.

  1. Copyright

    Copyright © 2021 Zero Healthcare Sdn Bhd. All rights reserved. Copyright in the Web Site, and in the information and materials therein and in their arrangement are owned by Zero Healthcare Sdn Bhd (ZERO HEALTHCARE) unless otherwise indicated.

    No part or parts hereof may be reproduced, distributed, copied, adapted, modified, republished, displayed, broadcast, performed, transferred, sold, hyperlinked, framed or transmitted or be used to create derivative works from, in any manner or any means or stored in an information retrieval system without the prior written permission of ZERO HEALTHCARE.

    You may not, without the prior written permission of ZERO HEALTHCARE, insert a hyperlink to this Web Site or “mirror” or frame any Material contained on this Web Site on any other server.

  2. Trademarks / Intellectual Property

    All trademarks, service marks and trade names of ZERO HEALTHCARE used in the website (including but not limited to ZERO HEALTHCARE) are trademarks or registered trademarks of ZERO HEALTHCARE .They may not be used without ZERO HEALTHCARE’s prior written permission. Any other intellectual property in the website, including but not limited to patents, issued or pending, is the sole property of ZERO HEALTHCARE and/or its licensors.

  3. Third-Party Links

    In an attempt to provide increased value to our visitors, ZERO HEALTHCARE may link to websites operated by third parties. However, even if the third party is affiliated with ZERO HEALTHCARE, ZERO HEALTHCARE has no control over these linked websites, all of which have separate terms and conditions and privacy and data collection practices, independent of ZERO HEALTHCARE. These linked websites are only for your convenience and therefore you access them at your own risk. ZERO HEALTHCARE seeks to protect the integrity of the website and the links placed upon it and therefore requests any feedback about the website and for websites it links to as well. Please review the privacy policy of any third-party website that you have linked to from the Website before you use such a third-party website.

  4. Indemnification

    You agree to indemnify, defend, and hold harmless ZERO HEALTHCARE, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, expenses, damages and costs, including, without limitation, reasonable attorneys’ fees, arising from or relating in any way to your use of this website.

  5. Privacy

    ZERO HEALTHCARE is committed to safeguarding your privacy. The terms regulating the handling of PII and other information by you in connection with the website is described in our Privacy Policy.

  6. Modification of Web Site and Terms and Conditions

    The information, materials (including names, images, pictures, logo and icons, text, images, graphics, links, sound files, animation files, video files or other items and their arrangement), data and arrangement (collectively “the Materials”) herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of ZERO HEALTHCARE.

  7. No Unlawful or Prohibited Use

    As a condition of your access to this Web Site, you warrant to ZERO HEALTHCARE that you will not use this Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.

  8. Liability Disclaimers

    The Materials contained in this Web Site are provided “as is”, “as available”. ZERO HEALTHCARE does not warrant the accuracy, adequacy or completeness of this Material. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of the third party’s rights, title, satisfactory quality, merchantability, fitness for any particular purpose and freedom from any computer virus or other malicious, destructive or corrupting code, programe or macro, is given in conjunction with the information and materials contained in or linked to this Web Site.

    This Web Site may include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered at ZERO HEALTHCARE’s sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the Web Site at a later date.

    ZERO HEALTHCARE may at any time make modifications, improvements and/or changes to these Terms and Conditions and the Materials (particularly the names, images, pictures, logo and icons) displayed on the Web Site or products and services referred to within, with or without notice. Advice (if any) received via this Web Site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
    ZERO HEALTHCARE shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with:

    • Any access, use or the delay or inability to access or use this Web Site, or reliance on the Materials and/or any other information contained in this Web Site;
    • Any system, server or connection failure, error, omission, interruption, delay in transmission, or computer failure;
    • Any use of or access to any other web site linked to this Web Site;
    • Any services, products, information, date, software or other material obtained from this Web Site or from any other web site linked to this Web Site, even if ZERO HEALTHCARE or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this Web Site, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this Web Site.

  9. Term Termination

    These terms and conditions are applicable to you upon accessing the website. ZERO HEALTHCARE reserves the right in its sole discretion to terminate or restrict your use of the website, without notice, for any or no reason, and without liability to you or any third party. In addition, these terms and conditions, or any part of them, may be terminated by ZERO HEALTHCARE without notice at any time, for any reason. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

(Within West Malaysia, Sabah and Sarawak)

Delivery may take within 10 to 14 business days within West Malaysia and East Malaysia after we accept the order (either by deposits or full payment), but subject to the stock availability, delivery location and size of the product.

Once we receive the confirmed order from our sales advisors, we will inform customers about the order received via WhatsApp on the next business day after the sales order is received. Our logistics department will contact each customer by phone call to confirm the date of delivery before we deliver.

All deliveries must be signed upon receipt of the product. All customers are responsible to check the product after the delivery and make sure the products are in good condition.

It is necessary for all customers to provide a complete and valid shipping address where someone is available to receive and acknowledge the package.

Please be reminded that all confirmed deliveries are NOT ALLOWED to change on the day of delivery. If there is any case that leads to a second delivery arrangement, additional delivery costs are chargeable.

Product Warranty Summary

 
1. Warranty Terms and Special Conditions

  • Defective products may be repaired or replaced with new or refurbished parts. Replacement does not extend the original warranty period.
  • Warranty does not cover damage from misuse, accidents, general wear and tear, incorrect voltage, natural disasters, or unauthorized repairs.
  • Demo unit parts are not eligible for replacement with new components.
  • Warranty Certificate or original Invoice must be presented with full customer details.
  • If documentation is missing or warranty has expired, a service charge applies (excluding parts or accessories).
  • Only broken or faulty parts are covered under warranty. Functional parts cannot be exchanged.
  • The warranty period begins from the date stated o the invoice.
  • On-site servicing is only available for massage chairs, massage sofas, treadmills, gym sets, V Trac, and exercise bikes.

2. Product Eligibility

  • Only valid for products purchased through authorized Zero Healthcare official stores and dealers.
  • Applies to products for domestic and personal use within Malaysia and Singapore.
  • Warranty must include the manufacturer’s original and valid coverage.

3. Exclusions

  • Cosmetic components, external accessories, parts expected to wear with time, and external wiring are not covered.
  • Any issue arising from unauthorized modifications or failure to follow instructions is not covered.
  • Damage caused by fire, accident, water, lightning, pests, corrosion, battery leakage, or power issues is excluded.
  • Consequential damages and transportation costs are not covered.

4. Repairs

   Within Warranty Period:

  • Contact Zero Healthcare or an authorized repair center directly with your warranty document.

   After Warranty Period:

  • Call our Careline numbers in different regions during working hours to obtain service authorization.
  • All repairs must be conducted by an authorized center. Charges will apply.

5. Warranty Extension Program

  • Available from 1 July 2025 for new massage chair and treadmill purchases.
  • RM500 for massage chairs, RM300 for treadmills, (1-year extension).
  • Coverage mirrors the original warranty.
  • Must be purchased together with the original product by a new customer.

6. Repair Timeline

  • Standard repairs are completed within 14 working days.
  • For out-of-stock parts, repairs may take up to 90 working days or more.

7. Singapore Delivery Policy

  • RM150 transport fee applies to orders below RM2,000.
  • Delivery to Singapore takes approximately 10 working days.
  • Gym sets are not eligible for delivery to Singapore.
  • Once an order is confirmed and deposit is paid, cancellations are not permitted. Deposits are non-refundable.
  • Customer must provide full name as per passport for delivery arrangements.
 

We're Here to Help

  1. For any payments made through our retails:

    • Payment can be made using VISA and/or MASTERCARD credit cards.
    • Payment through e-wallet at our retails is currently not available yet.
    • All installment payment is subject to the type of credit card by the holding bank. If the credit card is not available to make installment on our retail terminals, please kindly call your bank and apply for the installment payment. All manual installment requests are subject to bank’s approval.

  2. For any payments made through our online retails (such as Facebook pages):

    • Payment can be made via online banking to our designated banks below, with the company registered name as Zero Healthcare Sdn. Bhd.:-
    • West Malaysia
      • RHB Bank: 2101-0300-0156-75
      • CIMB Bank: 8007-5115-39
    • East Malaysia
      • Maybank: 5600-7257-6232

  3. For any payments made through our e-commerce website:

    • Payment can be made using VISA and/or MASTERCARD credit cards.
    • Other payment methods such as cheque, cash and ATM cards are not accepted.
    • The billing information submitted must be the same as your credit card statement.
    • Please note that your payment is processed by iPay88 Sdn. Bhd. Please review the policy of iPay88 Sdn. Bhd. before completing the payment.

  4. We may request you to send us a copy of your credit card (front and back) and your credit card statement (only the credit card number and the billing address of the issuer bank’s logo) for verification to prevent any fraudulent order.

  5. We reserve the right to cancel your order and/or suspend delivery of your goods should the information submitted by you is not in order or the above documentations are not valid.

  6. After the order is confirmed, all payments made are not refundable unless the delivered product has any malfunction. As such, please refer to our Return and Refund Policy for further information.

  1. Information Uses

     

    A. Website

    When you sign up as a member or use services provided through our website, we will process your personal data such as your name, email address, identity card number, contact information, billing information and demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, identity card number, contact information and email address in order to sign up as a member and use our services.

    We will process your personal data for the following purposes:

    • to sign up as a member;
    • to process your order and order fulfilment;
    • to provide you a more personalized experience on our website.

    We may use standard postal representatives to collect or supplement your address information, in order to ensure that your order has been delivered. We do this because we want to ensure that you receive the order and reduce the costs associated with our procedures.

    When you visit our website, we will automatically log your Internet Protocol (IP) address, browser type and access time. We utilize this information to evaluate website performance, determine where visitors come from, and track clickstream data (screens where users visit our website). This data helps us to determine what the users are most interested in, so that we can maximize your enjoyment of our website. The log file is not tied to personally identifiable information.

    Your demographic information (includes gender, date of birth, etc.) will be used for several security purposes to ensure that you are who you say you are, and to ensure that you are actually paying with your own credit card, not someone using a stolen credit card.

    We may use session cookies combining with the log file to provide you a seamless experience on our website, at the same time understand our website traffic and analyse your demographic information in aggregate form. Cookies are information stored on your computer’s hard drive by your browser which identify you when you enter our website. The ability to select samples on our website is not driven by cookies. If you set your browser to reject cookies, our website
    will not identify you when you enter and you need to manually type in your ID and password.

    We may also collect your personal data on social networking sites. When you interact with our social media (includes Facebook, Instagram and YouTube), we may collect your information for the purposes listed above.

    B. Other purposes

    In addition to the above purposes, we will generally process your personal data:

    • for fulfilment purposes;
    • for research, statistics, data matching and product development;
    • to communicate with you for all the above purposes.

       

  2. Disclosures

     

    For all of the above purposes, your personal data will also be disclosed to individuals, service providers, organizations and any other selected parties (within or outside Malaysia) related to us.

    We will also disclose your personal data to any other parties required by law or regulation or court order. If we are merged or acquired by another entity, your personal data may be transferred to that entity as part of the merger or acquisition.

    We reserve the right to modify our Privacy Policy at any time and without any prior notification. If you continue to be our member or use our services, you are deemed to have accepted the changes.

  1. All goods sold are non-returnable and non-refundable.

  2. A return and/or refund is only allowed to specific circumstances such as follows:

    • Manufacturing defect and/or if the product is damaged during the delivery process.
    • The product is confirmed to be defective and/or damaged by our technicians.

  3. The return and/or refund request for manufacturing defect and/or delivery damage must be submitted within 7 days of receipt of the order.

  4. The return and/or refund procedures are as follows:

    • Please send in your return and/or refund enquiry to 018-7709822 via WhatsApp.
    • After receiving your request, we shall contact you within 3 business days for further instructions.
    • If the item is of defective issue, we will send our technician team for an inspection on-site and we shall rearrange a date to collect if it is proven to be defective by our technician and after the return/refund request is approved by management.
    • To expedite the return and/or refund process, you are required to fill in the Return/Refund
      Request Form at https://forms.gle/71fHhpKa3eHJ44Ar6 for management’s approval.
    • Upon approval, we shall arrange a date to collect the item from you.
    • The refund will take 14 working days to process and the day shall be calculated from the day the returning item is collected.
    • Zero Healthcare reserves the right to reject any inappropriate or unreasonable returns and/or refunds. All return and refund requests will be subject to approval.

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