Return & Refund Policy

All goods sold are non-returnable and non-refundable.

A return and/or refund is only allowed to specific circumstances such as follows:-

  • Manufacturing defect and/or if the product is damaged during the delivery process.
  • The product is confirmed to be defective and/or damaged by our technicians.

The return and/or refund request for manufacturing defect and/or delivery damage must be
submitted within 7 days of receipt of the order.

The return and/or refund procedures are as follows:

  • Please send in your return and/or refund enquiry to 018-7709822 via WhatsApp.
  • After receiving your request, we shall contact you within 3 business days for further instructions.
  • If the item is of defective issue, we will send our technician team for an inspection on-site and we shall rearrange a date to collect if it is proven to be defective by our technician and after the return/refund request is approved by management.
  • To expedite the return and/or refund process, you are required to fill in the Return/Refund
    Request Form at https://forms.gle/71fHhpKa3eHJ44Ar6 for management’s approval.
  • Upon approval, we shall arrange a date to collect the item from you.
  • The refund will take 14 working days to process and the day shall be calculated from the day the returning item is collected.
  • Zero Healthcare reserves the right to reject any inappropriate or unreasonable returns and/or refunds. All return and refund requests will be subject to approval.

Zero Interest, Total Satisfaction
0% interest installments for up to 36 months*

For more details about our monthly installment plans, please contact our retail Wellness Consultants, who are ready to assist with your specific needs.
About our store locations, you may click here.
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