Zero Healthcare Warranty Policy

Product Warranty Summary

1. Warranty Terms and Special Conditions

• Defective products may be repaired or replaced with new or refurbished parts. Replacement does not extend the original warranty period.
• Warranty does not cover damage from misuse, accidents, general wear and tear, incorrect voltage, natural disasters, or unauthorized repairs.
• Demo unit parts are not eligible for replacement with new components.
• Warranty Certificate or original Invoice must be presented with full customer details.
• If documentation is missing or warranty has expired, a service charge applies (excluding parts or accessories).
• Only broken or faulty parts are covered under warranty. Functional parts cannot be exchanged.
• The warranty period begins from the date stated o the invoice.
• On-site servicing is only available for massage chairs, massage sofas, treadmills, gym sets, V Trac, and exercise bikes.

2. Product Eligibility

• Only valid for products purchased through authorized Zero Healthcare official stores and dealers.
• Applies to products for domestic and personal use within Malaysia and Singapore.
• Warranty must include the manufacturer’s original and valid coverage.

3. Exclusions

• Cosmetic components, external accessories, parts expected to wear with time, and external wiring are not covered.
• Any issue arising from unauthorized modifications or failure to follow instructions is not covered.
• Damage caused by fire, accident, water, lightning, pests, corrosion, battery leakage, or power issues is excluded.
• Consequential damages and transportation costs are not covered.

4. Repairs

Within Warranty Period:

• Contact Zero Healthcare or an authorized repair center directly with your warranty document.

After Warranty Period:

• Call our Careline numbers in different regions during working hours to obtain service authorization.
• All repairs must be conducted by an authorized center. Charges will apply.

5. Warranty Extension Program

• Available from 1 July 2025 for new massage chair and treadmill purchases.
• RM500 for massage chairs, RM300 for treadmills, (1-year extension).
• Coverage mirrors the original warranty.
• Must be purchased together with the original product by a new customer.

6. Repair Timeline

• Standard repairs are completed within 14 working days.
• For out-of-stock parts, repairs may take up to 90 working days or more.

7. Singapore Delivery Policy

• RM150 transport fee applies to orders below RM2,000.
• Delivery to Singapore takes approximately 10 working days.
• Gym sets are not eligible for delivery to Singapore.
• Once an order is confirmed and deposit is paid, cancellations are not permitted. Deposits are non-refundable.
• Customer must provide full name as per passport for delivery arrangements.