All goods sold are non-returnable and non-refundable.
A return and/or refund is only allowed to specific circumstances such as follows:-
- Manufacturing defect and/or if the product is damaged during the delivery process.
- The product is confirmed to be defective and/or damaged by our technicians.
The return and/or refund request for manufacturing defect and/or delivery damage must be
submitted within 7 days of receipt of the order.
The return and/or refund procedures are as follows:
- Please send in your return and/or refund enquiry to 018-7709822 via WhatsApp.
- After receiving your request, we shall contact you within 3 business days for further instructions.
- If the item is of defective issue, we will send our technician team for an inspection on-site and we shall rearrange a date to collect if it is proven to be defective by our technician and after the return/refund request is approved by management.
- To expedite the return and/or refund process, you are required to fill in the Return/Refund
Request Form at https://forms.gle/71fHhpKa3eHJ44Ar6 for management’s approval.
- Upon approval, we shall arrange a date to collect the item from you.
- The refund will take 14 working days to process and the day shall be calculated from the day the returning item is collected.
- Zero Healthcare reserves the right to reject any inappropriate or unreasonable returns and/or refunds. All return and refund requests will be subject to approval.